Strengthening Public Grievance Redress Mechanism in Government Offices. Strict adherence to time limit for disposal of grievances
No K-11017/3/2015-PG C1
Government of lndia/Bharat Sarkar
Ministry of Personnel, Public Grievances and Pension
Karmik, Lok Shikayat Aur Pension Mantralaya
Department of Administrative Reforms & Public Grievances
Prashasnik Sudhar Aur Lok Shikayat Vibhag
5th floor, Sardar Patel Bhavan,
Sansad Marg, New Delhi – 110001
Dated 15th/22 July, 2016
Office Memorandum
Subject-Strengthening of Grievance Redress Mechanism – strict adherence to time limit for disposal of grievances
The Department of Administrative Reforms & Public Grievances has been regularly monitoring and analyzing the disposal of Public Grievances in various Ministries/Departments. It is hereby observed that Ministries/Departments take considerable time to return back the grievances which do not pertain to them to the nodal Departments. Similarly attached/subordinate offices take too long to return back. grievances which o not pertain to them to their Ministries/Departments thus leading to long periods of pendency.
2. Therefore, it is suggested that the Ministries/Departments should expeditiously examine tne grievances received by them and return back the grievances which do not pertain to them within a period of maximum five working days. All the attached and subordinate organrzations under the Ministries/Departments should also be instructed accordingly.
(Sumita Das Gupta)
Director of Public Grievances &
Deputy Secretary to the Government of lndia