CPGRAMS grievances older than 30 days should not be pending. grievance not pertaining to authority directed by CBDT, to be transferred back in 5 days

CPGRAMS grievances older than 30 days should not be pending.  grievance not pertaining to authority directed by CBDT, to be transferred back in 5 days

Addl. DIRECTOR GENERAL OF INCOME TAX
(Tax Payer Services)-II, Ministry of Finance, Govt. of India
E-2, ARA Centre, Jhadewalan Ext., New Delhi-110055
Phone  No.  011-23519117,  Fax  No.  011-23593268

F. No. ADG(TPS-II)/CPGRAMS/2016-17/334                                                                                 Dated:  29.12.2016

To,

The Pr. Chief Commissioners (CCA) j Chief Commissioners of Income Tax,
Ahmedabad/ Allahabad/ Amritsar /Bangalore/Baroda/Bhopal/Bhubneshwar  /
Bareily / Chandigarh/ Chennai/ Cochin/ Coimbatore I Dehradun/ Delhi/ Durgapur/Guwahati/Hubli/Hyderabad/Indore/
Jaipur/Jalpaiguri/Jodhpur/Kanpur/KolkatajLucknow/Ludhiana/MaduraijMeerutfMumbai/Nagpur / Nashik/Panaji/
Panchkula/Patna/Pune/Raipur/Rajkot/Ranchi/Shimla/Shilong/Surat/Thane/Trichy/Trivandrum/Udaipur /Vishakhapatnam

The Chief Commissioner of Income Tax (TDS),
Ahemdabad,  Bangalore,  Chennai, Delhi, Kolkata,  Hyderabad,  Mumbai

The Chief Commissioner of Income Tax (International Taxation), Delhi, Bangalore, Mumbai

The Chief Commissioner of Income Tax (Exemptions), Delhi.

The Chief Commissioner of Income Tax (Central), Delhi, Mumbai (Central-I & II).

The CIT (CPC-TDS), Vaishali, Ghaziabad .

The CIT (CPC-ITR), Bangalore.

Sir/Madam,

Sub:- Redressal of grievances on CPGRAMS Portal- reg.

Regular Monitoring of grievances on CPGRAMS by the field formation has resulted in better performance  by the Department.  The number  of grievances  pending between  181 days to  365  days  has  substantially  gone  down. The  Hon’ble  Prime  Minister,  in  the  ‘PRAGATI’ meeting has stressed upon adhering to  the  timeline of  30  days for  the  redressal of  a particular Grievance. After the analysts of chronological developments of grievance handling it has been noticed  that one of the major reasons for delay in  the grievance  redressal is failure to identify competent officer to redress the grievance and lack of knowledge of recent circulars/instructions, If the  person dealing  with  the  grievance  identifies  the  competent Income- tax Authority, a lot of time can be saved, In case the grievance does not pertain to the authority directed by the CBDT, it should be transferred back in not more than 5 days time. Sometimes, grievances need actions by the CPC-ITR Bangalore or  CPC-TDS  Vaishali, Ghaziabad. They register their observations as to how the grievance can be  redressed. Sometimes, the Assessing Authority fails to understand the processes and sends back the grievance to a wrong person. All these issues can be addressed if the assessing officer or the concerned  authority  gives due attention to the grievance  at hand.

In view of the above facts, it is requested that the needful may kindly be done to ensure that there are no grievances aged more than 30 days pending at any level.

Yours faithfully,

(Anil Kumar Misra)
Addl. Director General of Income Tax (TPS-Il)
New Delhi