ITBA e-Nivaran Income Tax Instruction No. 3 by Directorate of Systems. Enhancements and improvements made to e-Nivaran Module

ITBA e-Nivaran Income Tax Instruction No. 3 by Directorate of Systems. Enhancements and improvements made to e-Nivaran Module

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Directorate of Income Tax (System) has issued e-Nivaran Instructions to all Income Tax Commissioners (PrCIT/CCsIT/DGIT etc.) on the enhancements and improvements made to e-Nivaran Module. The Instruction, among other things, provides as under:

Now Supervisors can view the grievances pertaining to them or their underlying sub-ordinates from the control register through the search filters for PCCIT/PDGIT, CCIT/DGIT, PCIT /PDIT, Range and AO as applicable within their hierarchy and Supervisor Officers can give directions to their sub-ordinate officers for a particular case in the case history/notings screen.

Grievance pendency will be removed from the user’s work list once the Resolution letter is generated for the Fully Resolved/ No Action Pending grievances.  Grievance  Resolution Letter shall be generated by selecting the option ‘Send by Email’ and it will be automatically sent to the taxpayer at the email address mentioned in the e–nivaran form. No paper letter has to be sent manually unless specifically desired.

e-Nivaran solution has been integrated with CPC-TDS and NSDL and any AO/Officer can transfer any grievance appropriately to CPC-ITR, DIT (Systems) , CPC-TDS, E-Filing or NSDL, if so required, for resolution. In future, the e-Nivaran module will further be enhanced:-

• To enable integration of grievance with UTITSL and Refund Banker.
• To enable receipt of grievance from CP-GRAMS.
• To enable linkage with ITBA modules for further action.

In order to reduce movement of paper documents, users have been advised to scan and upload the grievance letter/form including important enclosures.