Excel for
Chartered Accountants
Director General of Income Tax (Logistics)
Central Board of Direct Taxes
D.O. DG(Logistics)/48/3/20 15/ ASK/DOMS/162 Dated.· 22 April, 2015
Dear
Subject :- Effective monitoring and disposal of grievances.
You may be aware that all dak including grievances are being received through Sevottam software in Income tax offices across the country, wherever this software has been made available by the Directorate of Systems. In all buildings of the Income tax Department where Aayakar Sewa Kendras have been setup, the Sevottam software has been mandatorily made available.
2. Timely disposal of grievances has been a subject of continuous emphasis and the disposal of grievances is now being monitored at the highest level in the Income tax Department. The pendency and disposal of grievances can be monitored through the Sevottam software at your end too and I am enclosing a series of screen shots to elucidate the procedure of carrying out this task. You may appreciate that regular monitoring of the disposal of gnevanoes at your end will ensure that the process of grievance redressal in your region is always prompt and is scaled up to the desired level.
3. I am also enclosing a chart containing aging analysis of grievances pending and resolved upto 31-03·2015. This data has been provided by the Directorate or Systems. It is very much possible that in many cases the disposals are not entered into the system by the concerned offices. I would therefore request you to kindly issue necessary directions to all the offices in your jurisdiction that resolution entries in respect of all grievances received through Sevottam should be mandatorily entered m the system once the grievances have been disposed off.
Yours
(K. C. Jain)
Grievance-Pendency aging analysis up to 31-03-2015
|
Office Designation |
Total |
With No Timeline |
Not Overdue |
Pending After Due Date (days) |
||||
|
1-15 |
15-30 |
31-45 |
46-60 |
>=60 |
||||
|
Pr. CCIT (INT taxation),New Delhi |
239 |
0 |
0 |
3 |
0 |
3 |
0 |
233 |
|
Pr. CCIT, Mumbai |
182 |
0 |
0 |
8 |
0 |
1 |
0 |
173 |
|
Pr. CCIT, Gujarat |
664 |
0 |
0 |
66 |
0 |
56 |
0 |
542 |
|
Pr. CCIT, AP & Telangana |
2442 |
0 |
0 |
6 |
0 |
0 |
0 |
2436 |
|
Pr. CCIT, Rajasthan |
453 |
0 |
0 |
80 |
0 |
38 |
0 |
335 |
|
Pr. CCIT, Nagpur |
253 |
0 |
0 |
0 |
0 |
3 |
0 |
250 |
|
Pr. CCIT, Pune |
1111 |
0 |
0 |
0 |
0 |
0 |
0 |
1111 |
|
Pr. CCIT, UP West &Uttarakhand |
2763 |
0 |
0 |
74 |
0 |
58 |
0 |
2631 |
|
Pr. CCIT, Lucknow UP East |
2125 |
0 |
0 |
121 |
0 |
213 |
0 |
1791 |
|
Pr. CCITBhopal (MP&CG Region) |
646 |
0 |
0 |
11 |
0 |
11 |
0 |
624 |
|
Pr. CCIT, Bengaluru |
3085 |
0 |
0 |
152 |
0 |
53 |
0 |
2880 |
|
Pr. CCIT, Tamilnadu |
7704 |
0 |
0 |
85 |
0 |
113 |
0 |
7506 |
|
Pr. CCIT, Kerala |
1840 |
0 |
0 |
12 |
0 |
9 |
0 |
1819 |
|
Pr. CCIT, Bhubaneswar |
1234 |
0 |
0 |
86 |
0 |
95 |
0 |
1053 |
|
Pr. CCIT, NER |
1443 |
0 |
0 |
13 |
0 |
7 |
0 |
1423 |
|
Pr. CCIT, West Bengal & Sikkim |
913 |
0 |
0 |
1 |
0 |
0 |
0 |
912 |
|
Pr. CCIT, Bihar & Jharkhand |
3606 |
0 |
0 |
123 |
0 |
127 |
0 |
3356 |
|
Pr. CCIT, Delhi |
24637 |
0 |
0 |
1956 |
0 |
1295 |
0 |
21386 |
|
Pr. CCIT, North West Region |
5783 |
0 |
0 |
205 |
0 |
140 |
0 |
5438 |
|
Total |
61123 |
0 |
0 |
3002 |
0 |
2222 |
0 |
55899 |
Grievance-Resolution aging analysis up to 31-03-2015
|
Office Designation |
Total |
With No Timeline |
Resolution on Time |
Pending After Due Date (days) |
|||||
|
Late Disposal |
Days 1-15 |
Days 16-30 |
Days 31-45 |
Days 46-60 |
Days >= 60 |
||||
|
Pr. CCIT, (INT. taxation), New Delhi |
132 |
0 |
83 |
49 |
4 |
3 |
6 |
2 |
34 |
|
Pr. CCIT, Mumbai |
691 |
0 |
393 |
298 |
52 |
47 |
21 |
20 |
158 |
|
Pr. CCIT, Gujarat |
38867 |
0 |
27053 |
11814 |
2247 |
1475 |
1281 |
1020 |
5791 |
|
Pr. CCIT, AP & Telangana |
686 |
0 |
204 |
482 |
49 |
67 |
52 |
36 |
278 |
|
Pr. CCIT, Rajasthan |
11844 |
0 |
8130 |
3714 |
662 |
532 |
418 |
345 |
1757 |
|
Pr. CCIT, Nagpur |
268 |
0 |
173 |
95 |
15 |
19 |
8 |
2 |
51 |
|
Pr. CCIT, Pune |
3493 |
0 |
2192 |
1301 |
215 |
162 |
109 |
91 |
724 |
|
Pr. CCIT, UP West and Uttarakhand |
8319 |
0 |
4330 |
3989 |
388 |
312 |
282 |
243 |
2764 |
|
Pr. CCIT, Lucknow UP East |
3082 |
0 |
1215 |
1867 |
240 |
160 |
82 |
80 |
1305 |
|
Pr. CCIT, Bhopal (MP & CG Region) |
4303 |
0 |
2262 |
2041 |
243 |
247 |
193 |
209 |
1149 |
|
Pr. CCIT, Bengaluru |
1249 |
0 |
431 |
818 |
50 |
58 |
58 |
63 |
589 |
|
Pr. CCIT, Tamilnadu |
4967 |
0 |
1847 |
3120 |
343 |
307 |
322 |
262 |
1886 |
|
Pr. CCIT, Kerala |
10665 |
0 |
3141 |
7524 |
474 |
459 |
417 |
479 |
5695 |
|
Pr. CCIT, Bhubaneswar |
2167 |
0 |
523 |
1644 |
130 |
92 |
95 |
87 |
1240 |
|
Pr. CCIT, NER |
3551 |
0 |
1083 |
2468 |
148 |
149 |
117 |
124 |
1930 |
|
Pr. CCIT, West Bengal & Sikkim |
1091 |
0 |
384 |
707 |
98 |
48 |
51 |
55 |
455 |
|
Pr. CCIT, Bihar & Jharkhand |
2329 |
0 |
1425 |
904 |
141 |
81 |
72 |
83 |
527 |
|
Pr. CCIT, Delhi |
23839 |
0 |
16090 |
7749 |
981 |
714 |
702 |
536 |
4816 |
|
Pr. CCIT, North West Region |
26736 |
0 |
15590 |
11146 |
1499 |
1171 |
893 |
714 |
6869 |
|
Total |
148279 |
0 |
86549 |
61730 |
7979 |
6103 |
5179 |
4451 |
38018 |
Income Tax Grievances-Effective Monitoring, and Aging Analysis of Pendency and Disposal |30-04-2015|
