Option to Submit Online Grievance Relating to Central Processing Centre (CPC) Bengaluru or e-Filing Provided at Income-tax E-filing Website

Option to Submit Online Response to Outstanding Demand Click Here to Read More >>

Excel for
Chartered Accountants

The facility to provide Grievance relating to the CPC and eFiling has been made available to the assessee in the Income-tax e-Filing portal.

Steps to submit an online grievance relating to Central Processing Centre (CPC) Bangalore or e-filing are as under:

1. Login to Income-tax e-filing website using PAN and password

2. Under Menu Helpdesk, click on “Submit Grievance”

3. You shall be required to select among grievance related to:

(a) CPC, or
(b) e-Filing

4. Grievance related to CPC
After selecting this option, the next window, requires selection of the Assessment Year and any one category out of:

(a) ITR-V
(b) Processsing
(c) Refund
(d) Rectification
(e) Communication

After selecting the category, users shall be required to choose one of the sub-categories. Different sub-categories for each of the categories above are as under:

ITR-V	1. Status in eFiling shows “ITR-V received” but no acknowledgment received from CPC 2. Received ITR-V ack from CPC but the status in eFiling does not show as ITR-V received 3. Posted signed ITR-V more than 15 days ago but no ack received from CPC 4. Others
Processing	1. Once again received notice u/s 139(9) from CPC even after filing correction 139(9) 2. Unable to upload correction u/s 139(9) as communication Ref and PIN is failing as invalid 3. AO has confirmed that there is no outstanding demand but received a notice u/s 245 from CPC 4. Claimed Tax credits are appearing in Form 26AS but credits are not allowed 5. TDS/TCS credits are appearing in Form 26AS and no data entry errors but credits are not allowed 6. Advance Tax/SAT credits not given at CPC though the credits are available in Form 26AS 7. Difference in total income between “As computed” and ‘As entered” in order, please clarify 8. Already paid the demand amount but CPC has sent demand again 9. Others
Refund	1. Got the intimation order 10 days ago showing refund payable but not received the refund 2. The status in efiling shows “Refund determined” but not received refund 3. Raised “Refund Reissue” request 7 days back but refund not received 4. AO verified the legal heir and informed CPC but not received refund 5. Refund status at TIN-NSDL shows as “Refund paid” but not received refund 6. Refund payable adjusted against the outstanding demand, please clarify on the adjustment 7. Others
Rectification	1. Online rectification filed 3 months back but not received the order 2. Received rectification order from CPC which is the same as earlier order. Please clarify 3. TDS/TCS credits are appearing in Form 26AS and no data entry errors but credits are not allowed 4. Advance Tax/SAT credits not given at CPC though the credits are available in Form 26AS 5. AO has confirmed that there is no outstanding demand but received a notice u/s 245 from CPC 6. Already paid the demand amount but CPC has sent demand again 7. Others
Communication	1. Status in eFiling is “Return processed at CPC” but not received the order 2. Raised “Resend Intimation” request more than 10 days ago but not received the communication. 3. Please confirm the email id to which the order has been sent 4. Others

Choose the appropriate category and sub-category and click on submit.

5. Grievance related to eFiling:
After selecting this option, the next window, requires selection of the Assessment Year and any one category out of the following two:
(a) My Profile, and
(b) My Account

After selecting the category, users shall be required to choose one of the sub-categories of problem/issues. Different sub-categories for each of the two categories above are as under:

My Profile	139(9) Defective Return Compliance related query How to Fill ITR Return/Forms How to open ITR-V How to Raise Rectification Request How to Revise Return ITR-V Receipt Status Pre-filled XML Related Query Issues in ITR/Other Forms
My Account	Add/Dis Engage CA/ERI Form 26AS/16 Related Queries How to Download XML/ITR/ITR-V Receipt Intimation Related Query Legal Heir Request Profile Updates View Form 15CA XML/ITR/Forms Not Available

Choose the appropriate category, sub-category and attach file if required then click on submit. Grievance Status can also be check from Helpdesk Menu.

Income Tax e-filing CPC related Online Grievance