CBIC nominates Grievance Redressal Officers for e-way bill system where vehicle has been intercepted and detained for a period exceeding thirty minutes.
Grievance Redressal Officers have been appointed by both the Central and State Governments under the provisions of e-way bill rules for processing the complaints/information uploaded by taxpayers/transporters regarding detention of their vehicle.
Any difficulties or issues being faced by the trade and industry may be brought to the notice of Grievance Redressal Officers in respective jurisdiction. Trade is also advised to make themselves conversant with e-way bill rules and be aware of mechanisms available for redressal of all their concerns.
The list of Grievance Redressal Officer of State/UT for e-way bill system under rule 138D is as under:
The list of Zonal – Grievance Redressal Officer of CBIC for e-way bill system under rule 138D is as under:
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