Pending grievances on CPGRAMS /e-Nivaran due to lackadaisical attitude of authorities-CBDT Chairman

Pending grievances on CPGRAMS and e-Nivaran due to lackadaisical attitude of authorities – CBDT Chairman stresses on timely and proper redressal of public grievances related to income tax

CBDT Chairmana Shri P. C. Mody has stressed on Timely and proper redressal of Public Grievances.

In his recent message addressed to all Pr. Chief Commissioners of Income Tax,  has highlighted the importance of Grievance Redressal as a major aspect of the department’s public relations exercise and also one of the primary focus areas of the Government which is monitored at the highest level.

According to him, it is important for safeguarding the rights and dignity of the taxpayer on one hand while enforcing higher standards of accountability on officers and staff at the other.

He has reminded that the it has been re-iterated from time to time through written and verbal / injunctions, that all the Pr. Chief Commissioners, Chief Commissioners / Director Generals and their subordinate officers shall ensure that  grievance  redressal is one of their focus areas.  It has also been conveyed that the senior officers shall personally monitor specified number of grievances and will ensure that the same are resolved in their Region/ Charge within the prescribed time of 30 days. In almost every video-conference the issue of expeditious resolution of grievances is also being highlighted by the Board. 

The CBDT Chairman has regretted that inspite of all the said efforts by the Board it is seen that the total number of pending grievances on CPGRAMS as on 20.06.2019 was 2647, out of which 885 grievances are pending for more than  30 days. Likewise, 34026 cases of e-Nivaran were still pending for resolution.

These figures according to him are a cause of serious concern and point to a lackadaisical attitude in the effective redressal of the grievance by the concerned authority.

In view of the above, the CBDT Chairman has directed Pr CITs to ensure that all officers under their jurisdiction are directed to take requisite steps so as to reduce the avenues of grievances.

It has been expected that necessary steps must also be taken to redress all cases of  CPGRAMS pending for more than 30 days.  All e-Nivaran cases must also be resolved in a systemic manner adhering to the given time lines.