Misbehaviour and harassment by Sr. Officers of the Income Tax Department. Advisory

Misbehaviour and harassment by Sr. Officers of the Income Tax Department-Advisory 

Principal Director General of Income Tax (Administration & TPS) has issued an advisory to all Pr. Chief Commissioners of Income Tax on the issue of complaints received regarding misbehaviour by Senior Officers of the Department.

Misbehaviour and high handedness by Sr. Officers of the Income Tax Department

The advisory has stated that the CBDT has constantly impressed upon the officers in the field formations the necessity of soft skills while dealing with taxpayers or their representatives. It is important that the behavior of officers and staff should be courteous, polite and above reproach.

However, it has been stated that a number of complaints are being received in the Tax Payer Services Directorate and CBDT regarding harassment, misconduct and high handedness of Officers and staff. It has been pointed out that such incidents damages the image and reputation of the Income Tax Department and dent the efforts of the Department to position itself as a service oriented organization.

All Pr. CCITs have been advised to issue necessary instructions to their officers and staff to deal with public not only with administrative efficiency but also with the requisite soft skills. It has been stressed that their behaviour needs to be impeccable not only in the performance of their official duties but also decorous outside the office.

Attention has also been drawn to Central Civil Service (CCS) Conduct Rules, 1964 in this regard.

Download Advisory Click Here >>