Strengthening Public Grievance Redress Mechanism in Government Offices. Strict adherence to time limit for disposal of grievances
No K-11017/3/2015-PG C1
Government of lndia/Bharat Sarkar
Ministry of Personnel, Public Grievances and Pension
Karmik, Lok Shikayat Aur Pension Mantralaya
Department of Administrative Reforms & Public Grievances
Prashasnik Sudhar Aur Lok Shikayat Vibhag
5th floor, Sardar Patel Bhavan,
Sansad Marg, New Delhi – 110001
Dated 15th/22 July, 2016
Office Memorandum
Subject-Strengthening of Grievance Redress Mechanism – strict adherence to time limit for disposal of grievances
The Department of Administrative Reforms & Public Grievances has been regularly monitoring and analyzing the disposal of Public Grievances in various Ministries/Departments. It is hereby observed that Ministries/Departments take considerable time to return back the grievances which do not pertain to them to the nodal Departments. Similarly attached/subordinate offices take too long to return back. grievances which o not pertain to them to their Ministries/Departments thus leading to long periods of pendency.
2. Therefore, it is suggested that the Ministries/Departments should expeditiously examine tne grievances received by them and return back the grievances which do not pertain to them within a period of maximum five working days. All the attached and subordinate organrzations under the Ministries/Departments should also be instructed accordingly.
(Sumita Das Gupta)
Director of Public Grievances &
Deputy Secretary to the Government of lndia
Agreement validly terminated prior to initiation of CIRP did not constitute “assets” or “property” of the corporate debtor u/s 14…
Supreme Court explains jurisdiction of courts under NI Act for dishonour of account payee or bearer cheques In a recent…
Advances received in normal course of business and adjusted against sale bills cannot be added u/s 68 of the Income…
Faceless mechanism for income escaping assessment would not exclude the Central charges and International Taxation charges from its application -…
Ground not adjudicated by first appellate authority or ground not originating from first appellate order cannot be decided in second…
High Court directed ITD to consider condonation of delay in filing ITR for four years as the COVID-19 pandemic constituted…