Strengthening Public Grievance Redress Mechanism in Government Offices. Strict adherence to time limit for disposal of grievances

Strengthening Public Grievance Redress Mechanism in Government Offices. Strict adherence to time limit for disposal of grievances

No K-11017/3/2015-PG C1
Government of lndia/Bharat Sarkar
Ministry of Personnel, Public Grievances and Pension
Karmik, Lok Shikayat Aur Pension Mantralaya
Department  of  Administrative Reforms  &  Public  Grievances
Prashasnik  Sudhar Aur Lok Shikayat Vibhag

5th floor, Sardar Patel Bhavan,
Sansad Marg, New Delhi – 110001

Dated 15th/22 July, 2016

Office Memorandum

Subject-Strengthening of Grievance Redress Mechanism – strict adherence to time limit for disposal of grievances

The Department of Administrative Reforms & Public Grievances has been regularly monitoring and analyzing the disposal of Public Grievances in various Ministries/Departments. It is hereby observed  that  Ministries/Departments  take considerable time to return back the grievances which do not pertain to them to the nodal Departments. Similarly attached/subordinate offices take too long to return back. grievances which o not pertain to them to their Ministries/Departments thus leading to long periods of pendency.

2. Therefore, it  is suggested  that  the  Ministries/Departments  should  expeditiously examine tne grievances received by them and return back the grievances which do not pertain to them within a period of  maximum five working days.  All the  attached  and subordinate  organrzations  under the  Ministries/Departments  should  also  be  instructed accordingly.

(Sumita Das Gupta)
Director of Public Grievances &
Deputy Secretary to the Government of lndia