Strengthening Public Grievance Redress Mechanism in Government Offices. Strict adherence to time limit for disposal of grievances
No K-11017/3/2015-PG C1
Government of lndia/Bharat Sarkar
Ministry of Personnel, Public Grievances and Pension
Karmik, Lok Shikayat Aur Pension Mantralaya
Department  of  Administrative Reforms  &  Public  Grievances
Prashasnik  Sudhar Aur Lok Shikayat Vibhag
5th floor, Sardar Patel Bhavan,
Sansad Marg, New Delhi – 110001
Dated 15th/22 July, 2016
Office Memorandum
Subject-Strengthening of Grievance Redress Mechanism – strict adherence to time limit for disposal of grievances
The Department of Administrative Reforms & Public Grievances has been regularly monitoring and analyzing the disposal of Public Grievances in various Ministries/Departments. It is hereby observed  that  Ministries/Departments  take considerable time to return back the grievances which do not pertain to them to the nodal Departments. Similarly attached/subordinate offices take too long to return back. grievances which o not pertain to them to their Ministries/Departments thus leading to long periods of pendency.
2. Therefore, it  is suggested  that  the  Ministries/Departments  should  expeditiously examine tne grievances received by them and return back the grievances which do not pertain to them within a period of maximum five working days.  All the  attached  and subordinate  organrzations  under the  Ministries/Departments  should  also  be  instructed accordingly.
(Sumita Das Gupta)
Director of Public Grievances &
Deputy Secretary to the Government of lndia
