Income-tax e-nivaran form for online grievances lodging -Step by Step Procedures
Income Tax Department has launched income-tax e-nivaran form for online lodging and disposal of grievances related to Assessing Officers, CPC-TDS/ITR, e-filing website team, NSDL, SBI refund Banker and Directorate of Systems.
Matters not covered under e-Nivaran
List of subject/topics which are not treated as “Grievances” for e-Nivaran are as under:
Court related/subjudice matters
Grievance against foreign government
Grievances of Government employees concerning their services including disciplinary proceedings etc. unless the aggrieved employee has already entrusted the prescribed channels keeping in view the DoPT OM No. 11013/08/2013-Estt. (A-III) dated 31.08.2015
The income-tax e-nivaran form can be accessed after logging to the e-filing account. The step-by-step process involved in lodging an online complaint/grievance are as under:
1. Login to the income tax e-filing account
2. Click on e-Nivaran tab at the extreme left on menu bar
Alternatively, the direct link to access e-Nivaran is as under:
3. To lodge a fresh grievance click on Submit Grievance, to check the status of your complaint, click on Grievance Status
4. The income-tax e-Nivaran form has been divided into three parts.
(A) Personal Details:
The personal details are auto filled and if any change is required, it can be done through Profile Settings >> My Profile.
(B) Grievance Details:
Grievance has to selected by specifying:
- Resolution Sought From – To see details scroll down
- Grievance category – To see details scroll down
- Grievance Sub-category – To see details scroll down
Select Assessment Year in case of PAN or Financial Year in case of TAN
Attach copies of the relevant documents as specified. Please note that only pdf documents are allowed which should be in zipped format and size should not exceed 5 MB.
(C) Write Grievance Description in short (3000 character provided)
5. Click on Preview and Submit Form
6. In the preview, Check for any errors and if no errors is noticed click “Submit”
7. On successful submission the following acknowledgement message shall be displayed
6. Downlaod the submitted e-Nivaran Form which contains all the details of the grievance submitted along with Acknowledgement No. and Grievance UID
7. The status of the grievance can be checked by giving the Acknowledgement No:
Various Grievance options available and Categories required to be selected are as under:
Resolution Sought from
|Assessing Officer (ITO/ACIT) or Supervisory Hierarchy||Processing not completed||Processing not completed|
|Refund not received||Refund not received|
Rectification pending with Assessing Officer
|Rectification pending with Assessing Officer|
Incorrect outstanding demand to be corrected by AO
|Incorrect outstanding demand to be corrected by AO|
|Appeal Effect order not received||Appeal Effect order not received|
|Misc. Application pending||Misc. Application pending|
|PAN Transfer/Activation/Deactivation||PAN Transfer/Activation/Deactivation|
|Centralized Processing Center for Income Tax Return (CPC-ITR)||ITR-V
|ITR-V Status – No receipt
ITR-V – Not received by CPC
ITR-V – Posted but no receipt
Outstanding demand prior to 2008
Notice 139(9) received after correction.
Intimation order received but no refund received.
Rectification order not received.
Intimation order u/s 143(1) not received.
|Centralized Processing Center for TDS Return (CPC-TDS)||Registration/Portal related queries
|Portal/website related queries.
|TDS Statements related issues||Not able to download Conso File.
Statement not processed.
Online Correction Functionality related.
Regular Statement Status.
|Form 16/16A/27D related||Form 16/16A/27D related|
|Defaults related||Demand/Intimation Notice.
|TDS on Sale of Property||26QB related|
|26AS related||Entry not reflecting in Form 26AS.|
|Challan/BIN Correction||Challan Queries|
|TDS Refund for TAN||TDS Refund for TAN|
|E-filing Website Team||Registration||Activation Link not received.
Forgot password at the time of registration.
Email OTP Pin not received.
Mobile OTP Pin not received.
Unable to register PAN/TAN.
No PAN/TAN data found
e-vault Higher Security
|Filing of Returns/Forms||Form 26AS related queries.
Unable to efile ITR/Other forms.
139(9) Defective return.
Legal Heir issue.
XML/ITR/Forms not available.
Intimation u/s 143(1).
|Verification of Returns/Forms||
ITR-V related queries.
Misuse of User ID and Password on E Filing portal.
Response to outstanding tax demand
|SBI-Refund Banker||Refund Credit in wrong account||Refund Credit in wrong account|
|Refund order paid but not credited in assessee account||Refund order paid but not credited in assessee account|
|Misuse of User ID and Password on E Filing portal.||
Misuse of User ID and Password on E Filing portal.
|Refund failed (ECS Mode, Account could not get credited)||
Refund failed (ECS Mode, Account could not get credited)
|Payment of refund order to the legal heir of deceased||Payment of refund order to the legal heir of deceased|
|Refund determined/paid less than expected||Refund determined/paid less than expected|
|Payment taken other than Original Assessee||Payment taken other than Original Assessee|
|NSDL||PAN Application pending with Income Tax Department||Duplicate applicant data – application rejected by ITD|
|Allotment of same PAN to different person/entity||DIT advice.
Pending for resolution at NSDL.
Pending with TIN FC.
|Discrepancy letters of PAN Applications||
Documents couriered to NSDL, POD provided by applicant.
|Issue related to Online PAN Application in terms of receipt of documents||
Wrong processing of Online application by NSDL
|Issues related to logistics (delivery of PAN Card)||
Issues related to logistics (delivery of PAN Card)
|PAN applications which are not uploaded to NSDL e-Gov Central System||
Complaint against TINFC.
|Digitization errors in PAN Applications||Pending for resolution at NSDL.
Reported to TIN FC, pending for resolution.
|UTIITSL||Allotment of same PAN to different person/entity||Allotment of same PAN to different person/entity|
|Discrepancy letters of PAN Applications
|Discrepancy letters of PAN Applications.|
|Digitization errors in PAN Applications||Digitization errors in PAN Applications|
|PAN card returned undelivered by the Postal authorities||PAN card returned undelivered by the Postal authorities|
|Non Receipt of PAN Card||Non Receipt of PAN Card|
|Directorate of Systems||PAN related technical issues||PAN related technical issues|
Tax Payment (OLTAS) related technical issues
|Tax Payment (OLTAS) related technical issues|
|Refund Banker (SBI) related matter||Refund Banker (SBI) related matter|
|Assessment related technical issues||Assessment related technical issues|
----------- Similar Posts: -----------