CPGRAMS grievances older than 30 days should not be pending. grievance not pertaining to authority directed by CBDT, to be transferred back in 5 days
Addl. DIRECTOR GENERAL OF INCOME TAX
(Tax Payer Services)-II, Ministry of Finance, Govt. of India
E-2, ARA Centre, Jhadewalan Ext., New Delhi-110055
Phone No. 011-23519117, Fax No. 011-23593268
F. No. ADG(TPS-II)/CPGRAMS/2016-17/334 Dated: 29.12.2016
The Pr. Chief Commissioners (CCA) j Chief Commissioners of Income Tax,
Ahmedabad/ Allahabad/ Amritsar /Bangalore/Baroda/Bhopal/Bhubneshwar /
Bareily / Chandigarh/ Chennai/ Cochin/ Coimbatore I Dehradun/ Delhi/ Durgapur/Guwahati/Hubli/Hyderabad/Indore/
Jaipur/Jalpaiguri/Jodhpur/Kanpur/KolkatajLucknow/Ludhiana/MaduraijMeerutfMumbai/Nagpur / Nashik/Panaji/
The Chief Commissioner of Income Tax (TDS),
Ahemdabad, Bangalore, Chennai, Delhi, Kolkata, Hyderabad, Mumbai
The Chief Commissioner of Income Tax (International Taxation), Delhi, Bangalore, Mumbai
The Chief Commissioner of Income Tax (Exemptions), Delhi.
The Chief Commissioner of Income Tax (Central), Delhi, Mumbai (Central-I & II).
The CIT (CPC-TDS), Vaishali, Ghaziabad .
The CIT (CPC-ITR), Bangalore.
Sub:- Redressal of grievances on CPGRAMS Portal- reg.
Regular Monitoring of grievances on CPGRAMS by the field formation has resulted in better performance by the Department. The number of grievances pending between 181 days to 365 days has substantially gone down. The Hon’ble Prime Minister, in the ‘PRAGATI’ meeting has stressed upon adhering to the timeline of 30 days for the redressal of a particular Grievance. After the analysts of chronological developments of grievance handling it has been noticed that one of the major reasons for delay in the grievance redressal is failure to identify competent officer to redress the grievance and lack of knowledge of recent circulars/instructions, If the person dealing with the grievance identifies the competent Income- tax Authority, a lot of time can be saved, In case the grievance does not pertain to the authority directed by the CBDT, it should be transferred back in not more than 5 days time. Sometimes, grievances need actions by the CPC-ITR Bangalore or CPC-TDS Vaishali, Ghaziabad. They register their observations as to how the grievance can be redressed. Sometimes, the Assessing Authority fails to understand the processes and sends back the grievance to a wrong person. All these issues can be addressed if the assessing officer or the concerned authority gives due attention to the grievance at hand.
In view of the above facts, it is requested that the needful may kindly be done to ensure that there are no grievances aged more than 30 days pending at any level.
(Anil Kumar Misra)
Addl. Director General of Income Tax (TPS-Il)