Advisory on fake Email, Websites, Persons for DGFT/GSTN refunds/IEC & other DGFT services

Advisory on fake Email, Websites, Persons for DGFT/GSTN refunds/IEC & other DGFT services

Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade

Dated: 11.06.2020
Udyog Bhawan, New Delhi

Trade Notice No. 14/2020-2021

1. All Members of Trade/Trade Associations & other stakeholders of DGFT
2. Regional Authorities (RAs) of DGFT

Subject: Advisory on fake Email IDs/Websites /Persons claiming to be government officer/official responsible for DGFT/GSTN refunds or providing the services for issuance of IEC and other services of DGFT

It has been brought to the notice of Directorate General of Foreign Trade (DGFT) that certain  vested  interests/persons  are  using  multiple  websites   and   email   IDs mimicking/resembling official DGFT website and email  for  misleading  and  duping exporters/ importers.

2. These vested interests/persons claiming to be the officials responsible for DGFT refunds have been sending communication to trade Further, through such websites they have been allegedly  misleading trade  stakeholders by  falsely  claiming  to provide  services rendered by DGFT including claiming to help in issuance of the Import and Export Code (IEC) number. These websites appear to charge large sums as fee from applicants besides collecting their confidential data despite  the  process  of  me number  being  completely  online  and contactless.

3. Some of these fake websites are registered in the domain names of*.org, *.in, *.com such as Exporters/Importers have reported to be receiving mails from emails ID such as “”,,, Infol@in­,, etc. These email IDs being similar to Government IDs may potentially result in misleading and duping of the applicants.

4. With the furtherance of digital mode of services delivery by DGFT and its Regional Authorities , the proliferation of impersonation/fake website, platforms , providers needs to be continuously checked and reported. Engaging  with / on  such  platforms  by  the Importer/ exporter may result in possible frauds, exposure to misleading information, confusion among trade stakeholders, and stealing of confidential information etc. among others. In order to contain these issues, trade stakeholders are advised to avoid accessing and engagement with such websites and platforms. Trade stakeholders are also requested to avoid sharing any information and making payments on these platforms .

5. DGFT has initiated systematic changes to establish secure communication with its The contact information provided by the Exporters/Importers is used /will be used by DGFT for communication. Exporters/Importers are requested to avoid sharing their details with private /unrelated/unknown persons/ entities etc. which may have a potential for misuse and fraud.

6. The official website  of the DGFT for applying for IEC and  other  services is or The stakeholders are advised to access these two official websites for availing services and for addressing  their various requirements.

7. Trade stakeholders are requested to bring to notice cases of such persons/websites/ platforms /providers to the DGFT Helpdesk at the toll free number 1800-111-550 or by sending details via email at

8. DGFT RAs are directed to spread awareness among the Exporters/ Importers about these On receipt of information regarding such cases these should be informed to the E­-Governance & Trade Facilitation (EG&TF) Division, DGPT (IIQ), at the earliest.

9. This issues with the approval of the Competent Authority.

(Tasleem Ahmed)
Asst. Director General of Foreign Trade
email: tasleem.ahmed

File No. 01/02/57/AM20/EG&TF

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